G-M9STG7821V Understanding international returns for e-commerce - Outside the Box with Asendia USA

Episode 6

Published on:

5th Jun 2024

06 part 1: Understanding the international returns process for e-commerce businesses

Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about how global returns play a huge part in today’s e-commerce logistics and elevating the experience with simplicity, transparency and available choices of returns services for shoppers and retailers.

About Helen Scurfield

Helen has over 20 years’ of experience in international logistics. At Asendia Global Returns, her role managing Asendia’s newest subsidiary encompasses both digital and logistics aspects of the e-PAQ Returns offer. This ranges from overseeing expansion of the first mile partner network and accompanying returns centers, to offering a platform supporting retailers and consumers alike, which continues to evolve to meet the needs of an ever more demanding market.

About Ari Aloni

Ari Aloni is Asendia North America’s product manager for the e-PAQ returns solution. He has over six years of experience dedicated in the e-commerce space across strategy, innovation, and product development. He comes to us with previous engagements in Fortune 1000 companies executing cross-border e-commerce initiatives.

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About the Podcast

Outside the Box with Asendia USA
e-Commerce, Logistics, and Sustainability best practices
Are you an online retailer shipping packages internationally? "Outside the Box" is Asendia USA's podcast educating US-based e-tailers on international shipping topics and how they can expand their global e-commerce footprint.

• Are you struggling with navigating international customs clearance?
• Want to learn how to reduce your global shipping costs?
• Need to improve your transit times for a better shopper experience?
• Interested in learning about online shopper behavior in other countries?

Then this podcast is for you!

Subscribe to our email list: https://shipping.asendiausa.com/asus-podcast/
Request a consultation: https://www.asendiausa.com/contact/sales
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About your hosts

John Walsh

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John Walsh, Vice President of Sales at Asendia USA, oversees the growth of our e-PAQ Elite DPD international shipping solution. With more than 40 years of e-commerce industry experience, John was previously the Vice President of Business Development for UPS Mail Innovations. His expertise in sales, marketing, and operations makes John a valuable industry expert in international and domestic e-commerce shipping.

Nick Agnetti

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Nick Agnetti, Enterprise Sales Executive at Asendia USA, has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena.